Terms & Conditions

Booking & Payment

Bookings can be made online, via phone or email. Bookings are confirmed once acknowledged by Whistler Eco Tours (WET) and email confirmation has been sent. All tours are tentative until minimum numbers are met.

WET reserves the right to make changes to the itinerary or cancel tours at any time prior to departure due to insufficient bookings or if something beyond the control of WET deems it necessary; including natural disasters, weather or other external events. If your tour is cancelled by WET, you will be issued a full refund.

WET attempts to keep content of this site accurate, however does not warrant that information is always complete, current, or error-free. All published rates are subject to change without notice. Rates are confirmed once reservation has been acknowledged. All prices are billed in local currency CAD dollars. 5% GST will be added to all prices. 7% PST will be added when applicable.

Full payment is required at the time of booking to guarantee your reservation. We accept the following credit cards for online bookings: Visa, Mastercard, American Express. Cash and debit payments are available at our Whistler village office location and at Wayside Park during opening hours.

Gratuities are NOT included in your booking unless specifically stated as a line item on your invoice / confirmation. In Canada a tip of 15% is customary. Please do consider tipping your guide 20% for excellent service!

Cancellation and No Show

At Whistler Eco Tours (WET) we are aware that travel plans change and it is not always in your own power. As a small family-owned business we pride ourselves to be customer oriented and do our best to be flexible with changes. We do not charge any cancellation or service fee for any changes or cancellations made greater than 48 hours in advance of the scheduled tour.

Cancellations made within 48 hours of the tour are subject to a 100% charge. We try our best to reschedule your tour at no or little extra charge, but cannot guarantee that we are able to accommodate your requests.

No refund will be provided for a “no show”.

Group Booking Policy

A group is considered to be eight persons or more. Once a group reservation is made and confirmed a 50% deposit is required to secure the booking.
Final numbers must be confirmed within 14 days of the tour departure. Any changes within these 14 days are charged the full price of the tour.
A 10% fee is charged for bookings cancelled prior to the 14 days.

The Client will be billed for the number of guests confirmed 14 days prior to departure, or any increase in guest number thereafter, less the deposit received. Payment is due the day of the tour departure date, and is subject to late payment penalties (interest charges of 2% per month on overdue accounts). Payment for deposits and final billing can be made by cheque, email transfer or wire transfer.

All group bookings will be charged a gratuity calculated at 15% of the base rate. 5% GST will be added to all prices, 7% PST will be added when applicable.

Tours will run only when conditions are safe. If we deem the conditions to be unsafe we will either change the tour or the equipment used in the tour or postpone the tour or if we must, cancel the tour. This policy will be used at Whistler Eco Tours’s (WET’S) discretion.

Important Booking Information

• Age & Weight Restrictions: Most of our tours are an all-ages activity. Children under 12 receive 30% off adult rates. Children under the age of 3 are free of charge. Participants must be 16 years or older to ride our E-Bikes. No specific age limits for water activities, however our smallest life jackets are fit for 30lbs and the maximum capacity is 1200lbs per canoe.
• Health: Adventure sport activities are not recommended for individuals who suffer back or neck pain, heart or respiratory distress. Consult your physician prior to participation, and contact our reservation agents if you have any questions or concerns. Due to new Covid-19 measures guests will not be allowed to participate in the activity if they have symptoms or tested positive for COVID-19 in the last 10 days or have been exposed to anyone with symptoms.
• Bike Helmets & Lifejacket: Wearing a bike helmet and carrying a lifejacket or PFD on board for each person on a watercraft is the law in British Columbia and you could be fined for not wearing/having one. Helmets and lifejackets are included in all our rentals and tours.
• Drugs & Alcohol: Under no circumstances is any person suspected to be under the influence of any drugs or alcohol permitted to go as a passenger on any tour. Persons denied participation will not receive a refund.
• Min & Max Participants: All tours have a minimum of 2 adults to run the tour; except voyageur canoe tours have a 4 persons minimum and group activities have a 8 people minimum. If minimums are not met, the tour will be cancelled/rescheduled. Our guest to guide ratio is maximum 8 guests per guide. Private Guided tours are guaranteed exclusive with a minimum of 2 people. Group bookings (8 persons or more) are exclusive at the rate of a guided tour.
• Delay and Damage Charges: All equipment is rented/provided in its present condition. The renter/tour participant has full responsibility for the care of the equipment. Damages or lost equipment will be charged repair or replacement costs. Late return of equipment will be charged at the hourly rental rate.
• Lake and River Rescues: Prior paddling experience is required for self-guided tours, and instructions from staff must be followed at all times. If you require rescue a fee of $75 per person applies.
• Release of Liability: It is mandatory for all tour participants to sign a legal release of liability waiver prior to participating in any activity. Guests who are 19 years and older sign their own waiver. Participants under the age of 19 must have a waiver completed by their legal parent or guardian. The waivers are legal documents and can therefore not be interpreted by anyone in the company. Signing it does mean you have read and understand the waiver. Waivers can be completed online during the booking process, or on-site prior to the activity.

Downloads of our waivers are available here.

General Rental & Tour Information

• Rental time and location: Rentals will be held for 30 minutes after scheduled rental pick-up time. No refund for late or no show. Rental time starts and ends according to booking time and will not be extended for late pick-up.
  • Bike Rentals are to be picked-up from and returned to our office at the Delta Whistler Village Suites.
  • Boat Rentals are to be picked-up from and returned to our Alta Lake location at Wayside Park.

• Tour meeting location and time: Unless otherwise confirmed please meet us at the following location 15 minutes before the scheduled tour time (be on time as the departure time cannot be postponed for late individuals. Maximum wait 10 minutes, or the tour will depart without you. No refund for late or no show):
• For Hiking, Biking or Pedal & Paddle Tours meet at our office at the Delta Whistler Village Suites.
• For Canoe, Kayak or SUP tours meet at our Alta Lake location at Wayside Park, or book a complimentary shuttle from our office at the Delta Whistler Village Suites (shuttle departs 15 minutes prior to tour time).

• Complimentary Shuttle Service:
• For all PRIVATE GUIDED tours we offer complimentary pick-up/drop-off anywhere in Whistler.
• For GUIDED canoe, kayak or SUP tours we offer a complimentary shuttle from/to our office at the Delta Whistler Village Suites.

• What To Bring: All safety equipment and gear according to the tour will be provided. Dress appropriately for the weather and activity:
• Hiking Tours: Wear comfortable clothing suitable for outdoor exercise and close-toed walking shoes or hiking boots (mandatory). Bring warm and waterproof layering, hat, sunglasses, sunscreen, water bottle and snack.
• Biking Tours: Wear comfortable clothing suitable for outdoor exercise and close-toed shoes (mandatory). Bring warm and waterproof layering, sunglasses, sunscreen, water bottle, snack and optional hat or bandana to wear underneath the helmet.
• Paddling Tours: Wear clothing and close-toed footwear that could get wet. Bring waterproof and warm layering, towel and change of clothes, hat, sunglasses, sunscreen, water bottle and snack.

PRIVACY POLICY

Whistler Eco Tours (WET) is dedicated to ensuring that your privacy is protected. In order to prevent unauthorized access or disclosure we are using technology with the most powerful and secure online experience possible.

In order to complete your booking or provide you with the information that you request, it will be necessary to ask for certain personal information such as your name and address, telephone number or email address.

Whistler Eco Tours (WET) uses your private information for booking transfers and tours with WET or any of our third party suppliers. WET will also require a credit card to make a reservation online. WET does not share your private information with other organisations.

We will only call you in regards to follow-up on a past service or with regards to an upcoming service you have booked with us.

We may also use your information to send you emails with news, deals and promos. If you do not wish to receive newsletters from us feel free to contact us at any time to have your email address removed from our mailing list or simply unsubscribe at the bottom of the newsletter.

Cookie Policy

We use cookies from third-party vendors such as Google Analytics to allow tracking technologies to analyze and track user’s use of our website, determine the popularity of certain content and better understand online activity, in order to improve the customer experience, and for marketing purposes. By accessing the site www.whistlerecotours.com you consent to the collection and use of non-personally identifiable information (e.g., hashed data, browser type, time and date, subject of advertisements clicked or scrolled over) by these third-party vendors. We do not transfer personal information to these parties. If you do not want any information to be collected and used by tracking technologies, you can use the options in your web browser to delete or manage any cookies that have been installed in the cookie folder of your browser by following the instructions provided by your particular browser manufacturer.

If you have any questions on our terms & conditions set out above, feel free to contact us at reservations@whistlerecotours.com.